shipping policy

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Q: how long does it take for my orders to be delivered?

A: approximately 5-7 business days by our 3rd party delivery service provider. you will receive an email notification once the order has been scheduled for delivery.

 

Q: what is the standard shipping charges?

A: our standard shipping charges per order are as follows:
 

orders above SGD80 (nett) are entitled to free delivery.

A SGD5 shipping fee is chargeable for orders below SGD80.

 

Q: how do I track my order?

A: you will be notified about your order status through email.

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Q: is there international shipping?

A: we are sorry but we do not ship internationally for now.

 

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​returns policy

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Q: can I refund my orders?

A: unfortunately, we do not offer refunds. Please get in touch with our Customer Service representative (hello@rheeskin.com) if you require further assistance.

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Q: can I return my products?

A: unfortunately, we do not accept returns. If you have any issue that requires assistance, please can get in touch with our Customer Service representative (hello@rheeskin.com). 

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Q: can I exchange my products?
A: exchange are done on case-by-case basis. Kindly write in to us at hello@rheeskin.com about your defective products by providing the photos and we will follow up on this issue. 

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Q: i received an incorrect or missing product, what should I do?
A: we are sorry for this! please drop us an email at hello@rheeskin.com with a photo of the incorrect item and your order reference no.

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Q: i change my mind after my purchase. What should I do?

A: unfortunately, we are unable to make any changes to orders that have been submitted and processed. if you require any assistance, please send in email to our Customer Service representative (hello@rheeskin.com) with your order reference no.